Exchanges and Returns

To request an exchange or return, contact us within 14 calendar days of receiving the piece. If the consumer law that applies to your purchase gives you a longer period or other mandatory rights, the law prevails over the periods on this page.

How to request

  1. Send an email to [email protected] with the subject Exchange or Return.
  2. Include your full name, order number and phone number. You do not need to give a reason if you change your mind.
  3. Send the piece within 14 days of your request.

Exchange

  • You pay the shipping for an exchange, unless the piece has a defect or there was a delivery error.
  • The original shipping cost of the purchase is not refunded for an exchange.
  • When a new piece needs to be made, production takes up to 10 business days after we receive and inspect the returned piece.

Return

  • If you change your mind, you pay the return shipping, unless the consumer law that applies to your purchase requires us to cover it.
  • If the piece has a defect or there was a problem with its delivery, Claridoré covers the return shipping.
  • Please return the piece with the tag attached.
  • We refund within 5 business days after the piece arrives and is inspected, and always within the deadlines required by applicable consumer law.

Import duties and taxes

Import duties and taxes are charged by the destination country and paid by the recipient.

Your statutory consumer rights remain unaffected. For any question before you ship the piece, talk to us through the contact page.